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Communication

Tone, escalation, and announcement wording for sensitive comms.

In practice

How teams usually use Communication templates

Communication support often lives in the grey area between tone, timing, and judgement. These templates are built to help you move quickly without sounding robotic or escalating risk through careless wording.

  • Draft holding replies, difficult updates, scheduling messages, and announcements.
  • Support sensitive situations with calm, structured wording.
  • Standardise outreach while keeping enough flexibility for audience and context.

Common ways this work goes wrong

  • Watch for this. Copying a template verbatim into a situation that needs nuance.
  • Watch for this. Using vague language where accountability or clarity matters.
  • Watch for this. Sending stakeholder messages without a clear ask or next step.
Showing 12 of 19
Word Featured

New Product Launch Announcement

Announce a new product internally and externally — value prop, who it's for, what's available today.

Communication Intermediate
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Bad News Announcement Template

When you have to tell people something difficult — clear, respectful, no spin.

Communication Advanced
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Internal Memo Template

Classic internal memo — concise structure for sharing decisions, changes, or context across the org.

Communication Beginner
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All-Hands Speech Template

15-minute all-hands speech structure — open, three beats, close, Q&A handoff.

Communication Intermediate
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Company-Wide Email Update

Monthly all-staff email — readable in 2 minutes, useful for 30 days.

Communication Beginner
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Acquisition Announcement Template

Announce an acquisition cleanly — to staff, to customers, to press — without leaving people guessing.

Communication Advanced
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Leadership Change Announcement

Announce a leader joining, leaving, or moving — with the right balance of warmth, fact, and forward-look.

Communication Advanced
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Office Move Announcement

Announce an office move to staff — when, where, why, what stays the same.

Communication Beginner
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Policy Change Announcement

Announce a policy change with enough clarity that people know exactly what's different and what to do.

Communication Intermediate

Year-End Thank-You Email

Year-end thank-you email from a leader to the team — specific, warm, short.

Communication Beginner

Service Disruption Notification

Notify customers of a service disruption — facts, impact, ETA, what they should do, who to ask.

Communication Intermediate

Customer Apology Email

Apologise to a customer when we've made a mistake — own it, fix it, learn from it.

Communication Intermediate