Word
Intermediate
Town Hall Q&A Document
Capture all town-hall questions (asked + unasked) and the leadership's written answers — published within 48h.
When to use this
Questions left unanswered breed rumours. This document closes the loop on every question raised, includes the ones submitted but not asked live, and lists the questions that need more research.
What’s included
- Questions answered live
- Questions submitted but not asked live (with written answers)
- Questions we're working on
- Themes we noticed
- How to ask more questions
- Where these will be published
What to customise before you use it
- Replace Date with your real meeting, project, or stakeholder details.
- Replace Quarter / event with your real meeting, project, or stakeholder details.
- Replace Comms / EA name with your real meeting, project, or stakeholder details.
- Replace Theme — what it tells us about how people are feeling with your real meeting, project, or stakeholder details.
- Replace Theme with your real meeting, project, or stakeholder details.
- Replace Link with your real meeting, project, or stakeholder details.
- Replace Email with your real meeting, project, or stakeholder details.
- Replace Always an option with your real meeting, project, or stakeholder details.
The template
# Town Hall Q&A — [Date] **Town hall:** [Quarter / event] **Published:** [Date] **Owner:** [Comms / EA name] ## Questions answered live | # | Question | Answered by | Summary of answer | |---|----------|-------------|--------------------| | 1 | | | | | 2 | | | | ## Questions submitted but not asked live (with written answers) | # | Question | Answered by | Answer | |---|----------|-------------|--------| | 1 | | | | | 2 | | | | ## Questions we're working on | # | Question | Owner | Expected answer by | |---|----------|-------|--------------------| | 1 | | | | | 2 | | | | ## Themes we noticed - [Theme — what it tells us about how people are feeling] - [Theme] ## How to ask more questions - Anonymous form: [Link] - Direct to me: [Email] - Through your manager: [Always an option] ## Where these will be published - All-staff channel: [Link] - Wiki / handbook: [Link]