Holiday Closure Communication

When to use this

Sent 2-3 weeks before a closure period. Customers appreciate predictability — knowing you'll be unreachable for a week is better than emailing into silence.

Subject: Our holiday closure — [Dates]

Dear [Customer / Partner],

A quick note to let you know about our upcoming closure.

## When we'll be closed
[Start date] through [End date]. We reopen on [Date].

## What to expect during the closure
- Email: will be monitored only for [emergencies / specific scenarios]
- Phone: covered by [Service / out-of-hours arrangement]
- Standard support: will resume on [Date]
- Service availability: [normal / reduced / specific]

## What to do if you need urgent help
- For [type of issue]: [Specific channel]
- For genuine emergencies: [24h contact]
- For anything that can wait: please email and we'll respond on our return

## Before we close
- If you have anything that genuinely needs to be done before [End date], please send it by [Day, 2 days before close].
- Invoices and approvals will resume on [Date].

We hope you have a restful period. Thank you for your work with us this year.

— [Sender]