Email
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Press Inquiry Holding Email
Acknowledge a press inquiry quickly, set expectations, route to the right person — without committing to anything.
When to use this
Journalists work on deadlines. A fast acknowledgement buys time. Confirms receipt, names a contact, sets a window — never an opinion.
The template
Subject: Re: your inquiry — [topic / outlet] Dear [Journalist name], Thank you for your message and for giving us the opportunity to comment. I'm passing this through to [Head of Comms / named press contact], who will be in touch with a substantive response by [time], well within your stated deadline of [their deadline]. In the meantime, here is our usual press contact for any background: - [Press contact name] - [Email] - [Phone] If your deadline shifts, please let us know and we'll match it. Best regards, [Your name] [Title]